Return & Refund Policy
Every product is carefully inspected before dispatch to ensure it meets our quality standards. Minor variations in fabric texture, stitching, print placement, color tone, or finish are natural characteristics of the manufacturing process and are not considered defects. Product colors may also vary slightly due to screen settings, lighting, or device displays.
Return Eligibility
To request a return, please contact our support team within the eligible return period with the following details:
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Order ID
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Reason for the return
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Clear images of the product
Contact Information
Email: caelinegems@gmail.com
Please begin your message with "Return Request" to help us process your request more efficiently.
Return Process
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Submit your return request with the required details.
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Our support team will review your request.
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If approved, return instructions will be shared.
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Once the returned item reaches our warehouse, it will undergo a quality inspection.
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Upon successful inspection, Store Credit will be issued in the form of a coupon code.
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Store Credit is valid for 365 days from the date of issue and can be used on any future purchase.
Return Charges
Defective, Damaged, or Incorrect Product
If you receive an incorrect, damaged, or defective item, the return will be processed at no additional cost, subject to verification.
Indian Orders
For approved returns due to size issues, preference changes, or other non-quality-related reasons, ₹500 will be deducted from the Store Credit issued to cover reverse shipping and handling charges.
International Orders
Return shipping costs vary depending on the destination country and courier charges. Our support team will provide the applicable return fee before the return is processed.
Exchanges
We do not offer direct product exchanges.
If you require a different size or style, you may return the eligible product, subject to approval, receive Store Credit, and place a new order using the issued credit.
Refund Policy
We do not provide refunds to the original payment method.
All approved returns are settled exclusively through Store Credit.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will instead fall under this Returns Policy, subject to eligibility and approval.
Non-Returnable Items
The following items are not eligible for return unless received damaged or incorrect:
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Products showing signs of use, washing, or alteration
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Items returned without original tags or packaging
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Products damaged due to customer misuse
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Gift cards or promotional items, if applicable
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Final sale or clearance items, unless defective
Final Note
This Returns & Cancellation Policy is designed to provide a fair experience for all customers while maintaining product quality and operational efficiency.
All return requests are subject to review and inspection. The right to approve or reject a return may be exercised based on the condition of the product and compliance with this policy.
Any abusive language, harassment, fraudulent claims, repeated misuse of the return process, or spamming of support channels may result in the refusal of future support or return requests.
By placing an order, you acknowledge that you have read, understood, and agreed to this Returns & Cancellation Policy.